| TABLE OF CONTENTS |
| SYNOPSIS - USA CR 2002 |
| Market size (2001) |
| Market trends |
| CR specialists & market shares |
| Market structure |
| Market players |
| Prices |
| Summary report |
| PART 1. MARKET SIZE AND MARKET VARIATIONS |
| Table 1 Market size (2001) |
| Table 2 CR business variations (% 2001/01) |
| Table 3 CR market factors (positive and negative) |
| Main positives |
| Seasonal variations |
| Investment and promotions |
| DRPs |
| More cars/safer cars |
| 9/11/2004 |
| PART 2. THE CR SECTOR |
| Few big companies |
| Table 4 CR players identified |
| PART 3. CR BUSINESS |
| Table 5 CR business, % corporate and private |
| Table 6 CR business, % domestic and imported cars |
| Table 7 CR business, % by vehicle makes |
| Table 8 CR business % cars under 5 years |
| Table 9 CR payees, % insurance companies |
| Table 10 CR insurance companies ranked |
| Impact of insurers and DRP |
| Table 11 CR work as a % of business in outlets |
| Table 12 CR work % by type of repair |
| Repairs defined |
| Table 13 CR, most difficult work ranked |
| Table 14 CR, easiest work ranked |
| Repair versus parts' replacement |
| Frame work |
| Front, rear and side repairs |
| Bumpers |
| Paint work |
| Table 15 Major installed equipment |
| Frame machine |
| Computerized equipment |
| Number of parts used per repair |
| Table 16 CR business, the most used parts |
| Table 17 CR parts, volumes used (wk) |
| PART 4. PARTS AND BRANDS |
| Table 18 CR parts (%), new and domestic |
| Table 19 CR new parts, (%) by category |
| Table 20 OE parts, as % parts used |
| Non-OE parts |
| Non-OE grow share |
| Table 21 Brands handled |
| Table 22 Parts purchased (%) from supplier channels |
| Table 23 Suppliers identified |
| PART 5. CR SAMPLE PRICES |
| Computer programmed costs |
| Labour costs |
| Table 24 CR sample prices (repairs) |
| Table 25 CR parts, sample prices (buying) bumpers and fenders |
| Table 26 CR parts, sample prices (buying) hoods |
| PART 6. CR SECTOR IN USA AND PARTICIPANTS' PROFILES |
| Sector turnover |
| Total number of CR outlets |
| Table 27 Distribution of outlets, by size |
| Table 28 Trends in numbers of outlets |
| Table 29 Distribution (%) of sector turnover |
| Table 30 Sales per CR shop (US$) |
| Table 31 Repairs a week, per CR shop |
| The sector by ownership |
| Table 32 Distribution of shops by type, in selected areas |
| Trade magazines |
| Trade organizations |
| Table 33 Largest companies and number of outlets |
| Carstar Corporation |
| Sterling Corporation |
| Auto Glass specialists |
| Keystone Automotive Industries |
| Table 34 Other CR companies |
| Table 35 Profile of CR sample, type and number of outlets |
| Table 36 Profile of participants, by type |
| Table 37 Profile, size per outlet |
| Table 38 Profiles, CR business volumes and values (a week) |
| INDEX OF COMPANY NAMES
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