| TABLE OF CONTENTS |
| SUMMARY OF GAP 2001 REPORT. AUSTRALIA. |
| PART 1. NAMES OF LARGEST OUTLETS |
| Table 1. Top aftermarket outlets, ranked |
| Table 2. Top outlets identified |
| Part 2. TRENDS IN BUSINESS |
| Table 3. Business variations |
| Table 4. Market drivers, positive |
| Table 5. Positive market drivers in franchises |
| Table 6. Market negatives |
| Part 3. BUSINESS IN OUTLETS |
| Table 7. Business (%) by car make |
| Table 8. Business (%) passenger and commercial vehicles |
| Table 9. Business (%) by fuel type |
| Table 10. Business (%) by car age |
| Table 11. Dealership business (%) by car age |
| Table 12. Leading business (%) by service segments |
| Table 13. The leading service segments |
| Table 14. LR (%) by segment |
| Table 15. Growth segments and growth rates (%) |
| Table 16. Heavy repair services offered |
| Table 17. Frequency of car maker scheduled services |
| Table 18. Frequency of other services |
| Table 19. Franchise warranty terms |
| Part 4. PARTS BY TYPE |
| Table 20. Domestic/import (%) parts used |
| Table 21. Remanufactured parts (%) of parts handled |
| Part 5. COMPANIES AND BRANDS |
| Table 22. Brands handled, ranked |
| Table 23. Companies improving customer relationship management |
| Table 24. Brands handled (%) by sources |
| Table 25. Parts' distributors used by sources |
| Part 6. PRICES |
| Table 26. Sample prices, services (Carline) |
| Table 27. Sample prices, services (Midas) |
| Table 28. Sample prices, 6 cylinder cars (Repco) |
| Part 7. SECTOR AND SOURCE PROFILES |
| Table 29. Major franchises Australia, number of outlets |
| Table 30. Repco basic facts |
| Table 31. Carline basic facts |
| Table 32. Ultra Tune Australia basic facts |
| Table 33. Midas basic facts |
| Table 34. Participants' profiles, type |
| Table 35. Participants' profiles, number of outlets |
| Table 36. Participants, number cars per outlet (week) |
| INDEX OF COMPANY NAMES
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